Live Chat with Diane DiGiacomo

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Chat FAQ:
What’s the best way to ensure I get an answer to my question?
-Post within the first hour of the discussion.

Why wasn’t my question answered?
-Unfortunately, due to the volume of questions, there probably wasn’t time. Also, for the sake of time, our expert may skip a question if a similar one has already been asked. We apologize for the inconvenience.

Why is it taking so long to get an answer to my question?
-Our expert is not a robot and is putting time and care into answering questions!

Why was my question deleted?
-Your question was most likely irrelevant or inappropriate for the topic at hand.

Why was my discussion closed?
-This is to avoid confusion. We don’t want people posting new questions in response to other questions where our expert won’t see them. To ask a question, click on “start a discussion” on the main group page. If you would like to respond to a fellow poster’s question, feel free to send them a comment or personal message.

Someone posted their question after I did and got an answer first. Why?
-Our experts try to be fair and go in order, but please understand that they have the right to answer the questions they choose.